Privacy policy

For the purposes of UK data protection law, the controller is Kiss My Hairy Paws.

You can contact us about privacy or your personal information at Chigborough Farm, Chigborough Road, Heybridge, Maldon, CM9 4RE, or by telephone on 07508 648518.

Depending on how you use this website and our services, we may collect information such as your name, email address, telephone number, information you include in an enquiry or appointment request, appointment and service information, and correspondence with us.

Where it is relevant to the service you ask us to provide, we may also collect information about your dog, such as their name, breed, age, grooming requirements and information you choose to provide about their health, behaviour or temperament. Information about an animal is not normally personal data in itself, but it may form part of a record that identifies you as the owner or customer.

We may receive personal information directly from you when you contact us, complete the enquiry form on this website, request an appointment, telephone or email us, or otherwise deal with us. We may also receive information through the service providers used to operate the business and website.

Enquiries and pre-contract steps. We use information you provide to respond to enquiries and take steps you ask us to take before entering into a contract. The lawful basis is usually that the processing is necessary to take steps at your request before entering into a contract.

Providing services and managing appointments. We use customer and appointment information to provide agreed services, manage appointments, communicate about the service and administer the customer relationship. The lawful basis is usually performance of a contract.

Financial records. We use relevant information to record payments and maintain accounting and tax records. Depending on the activity, the lawful basis may be performance of a contract or compliance with a legal obligation.

Customer service and business administration. We may use relevant records to answer questions, deal with complaints, keep appropriate records and improve the way we operate. Where appropriate, the lawful basis is our legitimate interests.

Legal and safety requirements. We may use information where necessary to comply with a legal obligation, establish or defend legal claims, prevent fraud, or protect the rights and safety of people and the business, where permitted by law.

We use trusted suppliers to help operate the business and website. These include our website hosting and website service providers, the online enquiry system used on our contact page, and our email and telephone providers. We may also share information with our accountant or professional advisers where relevant.

We may also disclose information where required by law, to regulators or public authorities where legally required, or in connection with the establishment, exercise or defence of legal claims.

The enquiry form on our contact page is provided through a third-party booking and enquiry system embedded in the page. When you use it, your enquiry is processed through that provider in order to reach us. The provider's own privacy information may also apply when you use its service.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, insurance or dispute-resolution requirements. We then delete it or, where appropriate, retain only what we are required to keep.

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure, but we review the measures appropriate to the nature of the information we process.

Depending on the circumstances, UK data protection law may give you rights to ask us for access to your personal information, to correct inaccurate information, to erase information, to restrict processing, to receive certain information in a portable format, or to object to particular processing. Where processing is based on consent, you can withdraw that consent without affecting processing that was lawful before withdrawal.

Not every right applies in every situation. To exercise a right, contact us using the details above. We may need to confirm your identity before acting on a request.

Please contact us first if you have concerns about how we use your personal information so that we can try to resolve them.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Current contact and complaint information is available at ico.org.uk.

Our website may use cookies and other storage or access technologies. Our cookie policy explains what is used, why, and the choices available to you.

Our website contains links to websites operated by other organisations. We are not responsible for their privacy practices, and you should read their privacy information when you visit them.

We may update this privacy policy when our website, suppliers, services or use of personal information changes, or where legal requirements change. The latest version will be published on this website with its updated date.